Refund policy
Last updated on May 8, 2026
Simple returns. Fast help. Confidence built in.
At Gro3X, ordering dental lab supplies should feel easy, reliable, and low-risk. If something is not right, we will work quickly to make it right.
30-day support
Contact us within 30 days if you need help with a return, refund, or replacement.
Low friction
We keep the process simple so your lab can stay focused on production.
Fast resolution
We help arrange a refund, replacement, or appropriate solution quickly.
Our 100% Satisfaction Guarantee
Gro3X stands behind the products we offer and the labs we serve. If you are not satisfied with your order, contact us and our team will help you find the best solution.
Gro3X Note
Our goal is not to make returns complicated. Our goal is to make ordering easier, safer, and more predictable for dental labs across the United States.
How to request a return, refund, or replacement
To start the process, simply contact Gro3X with your order number and the product details. We will guide you through the next step.
Fast, human support
We understand that delays, damaged items, or incorrect shipments can disrupt your workflow. That is why we focus on clear communication and practical solutions.
- Fast response times
- Simple return guidance
- Replacement support when needed
- Refund support when appropriate
- Minimal disruption to your lab
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or incorrect, please contact us right away. Photos are helpful, but not required to start the process.
We will review the situation quickly and help arrange the best available solution.
Return shipping address
Gro3X, Inc.
15915 Riverpointe Drive
Charlotte, NC 28278
USA
Built for trust, not friction.
Gro3X is focused on long-term relationships with dental labs. We believe great service is part of the product.
Fair support
We work with customers in a practical, relationship-first way.
Clear answers
We make the return and refund process easy to understand.
Low-risk ordering
Our policy is designed to reduce hesitation and increase confidence.
Lab-first mindset
We focus on keeping your dental lab productive and supported.
Frequently asked questions
Clear answers for dental labs reviewing the Gro3X return and refund policy.
What is the Gro3X return policy?
Gro3X offers a simple 30-day return, refund, and replacement support policy for eligible orders. Contact us with your order number and product details to get started.
How do I request a refund from Gro3X?
Email support@gro3x.com or call 704-208-4632 with your order number and product details. Our team will review your request and help with the next step.
What happens if my order arrives damaged or incorrect?
Contact Gro3X as soon as possible. We will review the issue quickly and help arrange a replacement, refund, or another appropriate solution.
Where do I send returns?
Returns can be shipped to Gro3X, Inc., 15915 Riverpointe Drive, Charlotte, NC 28278, USA.
Who can I contact with questions before ordering?
You can contact Gro3X by email at support@gro3x.com or by phone at 704-208-4632. We are happy to help before, during, and after your purchase.
Questions?
We are here to help before, during, and after your purchase.
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100% Satisfaction Guarantee
Gro3X has a 30-day UNCONDITIONAL return policy on all products.
Returned products must be in good condition, and in their original packaging.
There is a 20% restocking fee.
To start a return, please contact us at norbert@gro3x.com or at 704-756-4174.
You must package your items safely and ship them using a trackable shipping method. Please ship returns to:
Gro3X, Inc.
15915 Riverpointe Drive
Charlotte, NC 28278
We will notify you once we’ve received your return. Based on your preference we will either replace the item(s) or issue a refund for your returned items to your original payment method. Shipping cost will not be refunded. Please note it can take several days for your bank or credit card company to process and post the refund.